This is a beautiful, handcrafted item that has been manually inspected to ensure complete satisfaction. All letters are capital (uppercase). If more than 7 letters are needed, please contact me. Necklaces are 9 mm cz cuban chain and available in different lengths. Please ensure that you choose the correct length. Also ensure that name is spelled correctly. Please allow 10-14 days after order is placed for production and shipping of your unique customized pieces. If for any reason you aren't satisfied, please contact us immediately.